How we process your personal data when you contact us

There are different ways of contacting us. For example, you could ask our chatbot a question, start a chat with an employment officer or give us a ring. On this page, we explain how we process your personal data when we meet in a chat or over the phone.

Arbetsförmedlingen is responsible for processing your personal data in a correct way and in accordance with laws and regulations. This means that Arbetsförmedlingen is the data controller.

What do we do with your personal data?

When you phone Arbetsförmedlingen, you will speak with an employment officer. You can talk to an employment officer without identifying yourself to Arbetsförmedlingen. Or you can identify yourself to Arbetsförmedlingen to get help with your case.

When you phone us, we process your personal data to assist you with your inquiry for Arbetsförmedlingen, per Section 6 of the Swedish Administrative Procedure Act (2017:900).

If you have identified yourself in order to get help with your case, we will process your personal data in order to handle your inquiry and take the action required, in accordance with Regulation (2007:1030) containing instructions for Arbetsförmedlingen and the Swedish Administrative Procedure Act (2017:900).

If you would like to find out more about how Arbetsförmedlingen processes personal data in general, you can do so here:

How we process your personal data

What data about you do we process?

We will process your telephone number when you phone Arbetsförmedlingen without identifying yourself. If you identify yourself, we will also process your name and personal identity number. What you say in conversation with the employment officer will be noted in your case if it is relevant to the case.

What personal data Arbetsförmedlingen can record about you in your case is determined by Regulation (2002:623) on processing personal data in labour market policy activities.

How long do we save your data?

When you phone Arbetsförmedlingen, we will keep your telephone number in our logs for 15 months. This is so that we can subsequently see who has called us in the event that any questions about the conversation arise.

If you have identified yourself, your conversation with the employment officer will be noted in your case if it is relevant to the case. How long the data is kept will vary according to the type of case and is governed by the archiving rules for the case. The data is normally removed 26 months after you have stopped being registered with Arbetsförmedlingen.

Will your data be transferred to anyone else?

Arbetsförmedlingen will not transfer your personal data to any other organisation when you phone us.

What do we do with your personal data?

When you use our chat service, you will chat with an employment officer. You can chat with us without logging in, to get help with general questions. Or you can log in and get help with your case. When you log in, we use your personal data to identify you and make sure that we are chatting with the right person.

In some cases, you can share a screen with the employment officer you are chatting with to get better help. We do this to give you a better service when you contact Arbetsförmedlingen, per Section 6 of the Administrative Procedure Act (2017:900).

If you log in, you can get help with your specific case. In such cases, we process your personal data so that we can deal with the case and take the necessary action, per Regulation (2007:1030) containing instructions for Arbetsförmedlingen.

If you would like to find out more about how Arbetsförmedlingen processes personal data in general, you can do so here:

How we process your personal data

What data about you do we process?

When you chat with one of our employment officers without logging in, we will process your IP address and the information you write. If you log in, we will process your IP address, name, personal identity number and the information you write in the chat.

How long do we save your data?

When you chat with an employment officer, your personal data will be saved in the chat database for 29 days. After 29 days, this personal data will no longer be retained.

If you have identified yourself to Arbetsförmedlingen, your personal data will be noted in the case that you have discussed with the employment officer. How long the data is kept will vary according to the type of case and is governed by the archiving rules for the case.

Will your data be transferred to anyone else?

Arbetsförmedlingen will not transfer your personal data to any other organisation when you chat with one of our employment officers. The chat is technically supported by Telia, but nobody at Telia can see what you have written.

What do we do with your personal data?

We process your personal data when you use our chatbot so that you are able to get answers to simple questions without having to queue to talk to an employment officer. We do this so that you can get a better service from us, which is a task in the public interest that Arbetsförmedlingen performs in accordance with Section 6 of the Administrative Procedure Act (2017:900).

What data about you do we process?

When you chat with our chatbot, we use your IP address so that we can communicate with you. The chatbot uses what you write in the chat box to search its database for suitable answers. If you enter personal data about yourself, this data will be processed, however the chatbot does not search for answers based on unique information about you.

How long do we save your data?

No personal data about you is saved after you close your chat with the chatbot.

Will your data be transferred to anyone else?

When you use our chatbot, no personal data is transferred outside Arbetsförmedlingen. The chatbot is technically supported by Telia, but nobody at Telia can see what you have written.

More about how we process personal data

How we process your personal data in our other activities, your rights regarding our process of personal data, and contact details to or data protection officer.

How we process your personal data