How we process your personal data

In order to work efficiently and ensure that you as a jobseeker receive the most appropriate help, we use jobseekers’ personal data to carry out what we call profiling. Profiling involves a form of automatic processing of personal data in order to assess and predict certain personal qualities of an individual. We use profiling to help our employment officers assess which measure is best suited to a specific jobseeker.

This processing takes place in accordance with the legal ground ‘public interest’ and/or as a part of us exercising our official authority.

Assessment and profiling

In order for us to be able to administer a case we need to process certain personal data. Personal data are often obtained directly from you, e.g. via registering or activity reports. When you register we ask for certain personal data such as your name, personal identity number and registered address. However, we also need to process data relating to your potential to find a job such as education, skills, work experience and other information that is important to your case. We also process data that relates to which activities you as a jobseeker have done in order to get closer to finding work, for example number of jobs applied for and participation in activities. We are also allowed to process the personal data needed for the benefits you receive or for the programmes or measures you take part in. This means that the personal data processed varies depending on your specific situation.

This processing takes place in accordance with the legal ground ‘public interest’ and/or as a part of us exercising our official authority.

We have a duty to ensure that benefits and other types of measures are only paid to those jobseekers and employers who comply with the requirements for the measure in question, as well as to independent providers who have fulfilled their obligations in accordance with their agreement with Arbetsförmedlingen and in accordance with the law. This means that we review discrepancies and activity reports in order to prevent incorrect payments. We also check information about employers and independent providers continuously, as well as their personnel, in order to make risk assessments and ensure that support is given based on the correct grounds and to the right recipient.

This processing is undertaken on the legal basis of “public interest” and/or as a part of us exercising our official authority.

When we handle invoices for our suppliers, we use personal data in some cases. In the case of invoices relating to purchased services performed by a specific person, we may need to register and store personal names in our financial system.

For various forms of payments and debt management matters, we register customer data that also includes private individuals if the company is a sole proprietorship. In our program operations, where you as a program participant are the formal customer, no personal data about you appears in our financial system.

We use personal data in order to produce anonymised statistics. This means that we keep your data in a particular place and use these personal data to produce statistics in which your identity is not revealed. We use these depersonalised statistics for purposes such as planning, reporting results to the Government and to evaluate our activities.

This processing takes place in accordance with the legal ground ‘public interest’ and/or as a part of us exercising our official authority.

When you log in to our website, we collect your IP address. Everything you do while logged in to Arbetsförmedlingen leaves a trace in our logs and can be tracked.

The logs are used for security purposes and technical troubleshooting. The logs are also used to ensure that jobseekers comply with the requirements set out in laws and regulations. They are also used to ensure that providers who carry out labour market policy efforts on assignment from Arbetsförmedlingen comply with the terms and conditions of the contracts they have entered into with Arbetsförmedlingen.

The legal basis for this treatment is public interest and/or as part of our exercise of public authority.

Arbetsförmedlingen will use your personal data to create and send you targeted information. It is information that we think you may be interested in.

If you are a jobseeker, we may use information such as place of residence, date of birth, events, and content from communication with Arbetsförmedlingen and suppliers who carry out labour market policy efforts on behalf of Arbetsförmedlingen.

If you are an employer, we use the representative's e-mail address, the county where the company operates, industry/SNI code, number of employees, and company identification number. We also collect information on whether you have opened messages and clicked on attached links, which we may use in our continued communication with you.

When you contact us we process the information you submit in order to enable us to give you the help you are asking for. This means that we process your contact details such as the telephone number or e-mail address you use to contact us. If identification is required, we also need to process the personal data needed to confirm your identity. You may be asked whether you want to participate in an optional survey after contacting us.

This processing takes place in accordance with the legal ground ‘public interest’ and/or as a part of us exercising our official authority.

How we process your personal data when you contact us

We use cookies on arbetsformedlingen.se in order to improve the website for visitors. A cookie is a small text file that is stored on your computer and contains information about how you use our website. We use a program to display information about how visitors use the website in order to improve our website and other services. We process visitors’ IP addresses in order to analyse how they use our website.

Your data is always anonymized

In order to analyze how visitors' use our website, we process the IP number of the visitor. The data that is collected is anonymized so that no one can be identify as a single individual. We also never share this data with third parties. All services used for data collection are operated in environments within the borders of Sweden and which are dedicated to the Swedish Public Employment Service. This processing takes place according to the legal basis in the public interest and/or as part of our exercise of authority.

About cookies and how to turn them off (in Swedish)

We process your personal data in the recruitment process in order to carry out correct an efficient recruitment. The personal data we process are those that you provide yourself in your application, are noted during the interview sessions and results from tests (test results). In order for you to be able to apply for a job at Arbetsförmedlingen, we must process your personal data. If you do not provide us with your personal data, we cannot accept your application. The processing of your personal data in a recruitment is necessary for two reasons. To assess your merit and skill, and to live up to the requirements for public recruitment, according to the law on public employment, which the Swedish Public Employment Agency is obliged to follow. Arbetsförmedlingen therefore handle your personal data on the legal basis of "public interest".

According to the principle of publicity, the Swedish Public Employment Service is obliged to preserve documents that come to the authority in a recruitment case. The documents are kept for 24 months. If you apply for other jobs with us within six months, we may re-use the test results we have about you from previous recruitment because problem-solving ability and personality are characteristics that have been shown to be relatively stable over time and to prevent possible training effects and to increase accuracy.

With four exceptions, we will not pass your personal data to any other organization during the recruitment process. Your personal data will be used by Varbi, which supplies our recruitment system, Aon'Assessment Solutions, which is a supplier of test tools, with Refapp, which is a supplier of reference-taking tools and Realcruit, supplier of the tool to measure candidate experience. None of these companies have the right to pass on your personal data.

Our recruitment process (in Swedish)

If you think that we have registered inaccurate personal data about you, it is possible to ask us to rectify the data. This also means that you have a right to supplement personal data that is incomplete with data that is relevant given the purpose of the personal data processing. The contents of completed public documents cannot be amended as a rule, but we always examine individual cases.

As a registered user, you have the right to have your personal data removed from our business systems in certain limited cases. This right only applies in certain private (person) cases, for example when data has been processed in an unauthorised manner or when deletion is required to comply with a legal duty. The contents of completed public documents cannot be amended as a rule, but we always examine individual cases.

In certain cases, you may have the right to request that the processing of your personal data be restricted. Restriction means that the data is marked so that, in the future, these can only be processed for certain restricted purposes. The right to restriction of processing applies in cases such as when you are of the opinion that the data is inaccurate and you have requested rectification. In such cases you can also request that the processing of the data be restricted while the accuracy of the data is being investigated.

If we process your personal data, you may in certain cases object to the treatment. The right to object applies, for example, when personal data is processed to perform a task in the public interest as part of the exercise of public authority or when profiling takes place. The right to object does not apply to treatment that is permitted under applicable data protection regulations.

Those who have submitted their personal data have, in certain cases, the right to access and use this personal data elsewhere, for example in another social media service. We may be obliged to facilitate such a transfer of personal data when this is technically possible. One prerequisite is that we are processing the personal data with support of your consent or in order to comply with an agreement made with you.