Contact for jobseekers

You can find answers to most of some the questions on our website. If you need help with your own personal case, you can get in touch with an employment officer using our online chat service or by telephone. For this, you will need to log in with e-identification.

Chat with us

Chat with an employment officer.

Open Monday-Friday: 9-16

Chat with us

Reach us by phone

State your case in a voice-controlled switch and you will be connected to an employment officer.

Open Monday-Friday: 9-16

0771-416 416

Our offices

Opening hours and addresses.

Opening hours vary

In Swedish.

More information about our contact methods

  • New Year’s Day 1 January: Closed
  • Epiphany Eve 5 January that falls Monday–Friday: 8-11.30
  • Epiphany 6 January: Closed
  • Maundy Thursday: 8-14
  • Good Friday: Closed
  • Easter Saturday: Closed
  • Easter Sunday: Closed
  • Easter Monday: Closed
  • Walpurgis Night 30 April on a Monday-Thursdag: 8-14
  • Walpurgis Night 30 April on a Friday: 8-11.30
  • May Day: Closed
  • Ascension Day: Closed
  • Whitsun Eve: Closed
  • Whitsun: Closed
  • The National Day 6 June: Closed
  • Midsummer Eve: Closed
  • Midsummer Day: Closed
  • The day before All Saints' Day: 8-11.30
  • All Saints' Day: Closed
  • 23 December that falls on a Friday: 8-11.30
  • Christmas Eve 24 December: Closed
  • Christmas Day 25 December: Closed
  • Boxing Day 26 December: Closed
  • New Year’s Eve 31 December: Closed

The simplest way to get a quick answer to a question is to use our digital assistant, also known as our chatbot. The robot "Fråga" gives you answers to many questions that are common when looking for a job, but you cannot ask questions related to your personal case.

Common questions and answers (in Swedish)

How we process personal data when you chat with our robot

When you call us, you will get a voice-activated voice response. Say what your case is and you will be connected to an employment officer. If the queue time is long, you can choose to be called by us instead.

If you need help with a personal case, you can call or start a chat with an employment officer. To get help with your personal case when you call or chat, you need to log in with e-identification (for example mobile bank ID). You may only contact us in your own case and not for anyone else!

When you call or chat, you can

  • get help using our digital services, for example when you need to register
  • give notice of a pre-booked meeting you can not attend to
  • get answers to questions about programs, training courses and other support
  • get information about your ongoing cases with us
  • get advice on how to choose a profession, find a job or write a job application.

How we process personal data when you phone us or chat with an employment officer

At a service office, you get help with simpler matters relating to Arbetsförmedlingen. You do not need to make an appointment to visit a service office. In some matters, you sometimes need an appointment with us, therefore, in many locations we have our own offices and other premises where we can meet you.

At Statens Servicecenter’s service offices, you can get help with:

  • using Arbetsförmedlingen’s online services
  • reporting your activities
  • use computers for applying for jobs and to write job applications
  • filling in and printing out forms and certificates.

You do not need to make an appointment to get help at a service office.

What is a service office?

Service office is a collaboration between Arbetsförmedlingenen, the Swedish Pensions Agency (Pensionsmyndigheten), the Swedish Social Insurance Agency (Försäkringskassan), the Tax Agency (Skatteverket) and the State's service centre (Statens servicecenter). At a Statens servicecenter service office, you can get guidance on services from Arbetsförmedlingen, Försäkringskassan, Pensionsmyndigheten and Skatteverket.

Service offices at Statens servicecenter (

Technical problems

Help with the website and our digital services.

Switchboard and head office

Head office, registry clerk and number for the switchboard.

Give us suggestions and feedback

If you are satisfied or not, if you want to report benefit fraud.

Request reassessment of a decision

If you are unhappy with a decision from us.

Accessing public documents

You have a right to access official public documents.

Request register extracts

Request corrections, deletions and extracts of personal data.

Follow us on social media

How you can find us on social media.

Support during phone calls, or Teletal as support when you call us.

Process of personal data

How we process your personal data when you contact us.