Technical problems

Here you can report technical problems relating to our digital services. Use the form below. If you have questions regarding your case, do not use the form. Instead you can contact us by phone or send an email directly to the person in charge of your case. Please read the answers to common problems before reporting a technical problem.

Solutions to common problems

I receive the message "The page cannot be displayed" when I try to log in – what should I do?

If you are logging in with electronic identification:

The error may be caused by using a browser that is not the default on your device. Try logging in with a different browser.

If you are logging in as an employer using a username and password:

Try clearing your browser's history and cookies. If the problem persists, you can try creating a new password.

I am having trouble logging in with my BankID/electronic identification. What should I do?

Problems with BankID or Freja:

If you need help using your BankID or Freja, you need to contact the support team of the company where you obtained your electronic identification.

Support for BankID (bankid.com)

Support for Freja (frejaeid.com)

Problems with Skatteverket’s (the Swedish Tax Agency’s) ID card:

To use Skatteverket’s ID card as electronic identification, you need a computer and a card reader. AB Svenska Pass issues the electronic identification for Skatteverket’s ID card.

Support for Skatteverket’s ID card AB Svenska Pass (skatteverket.se)

Why can I not log in even though I have received a new password?

  1. Check that you have not activated Caps Lock as the username and password are case sensitive.
  2. Try to type the information manually. Do not use the copy and paste function when filling in the information as spaces may be included in what you copy.
  3. If you are still unable to log in or if the account is temporarily blocked, get a new username and order a new password at the same time. Then try to log in again:

Order a new username and password (in Swedish)

It may also help if you clear the cookies and temporary internet files in your web browser.

Why can I not log in when using Google Chrome?

If you have problems logging in with BankID and you are using Google Chrome you must change a setting on your computer. The latest version of Chrome (32 or later) requires you to allow the use of plugins.

Change setting for Chrome (support.bankid.com) (in Swedish)

Why can I not submit my activity report?

You are required to submit your activity report for the previous month, no earlier than the 1st and no later than the 14th of each month. If the 14th falls on a weekend or public holiday, you should submit your activity report no later than the first working day thereafter.

Report activities

I accidentally submitted my activity report before it was finished, what do I do?

It is not possible to revise your report if you have sent it before it was completed. If you need to add more activities, the easiest way to do this is by calling us.

Please note that the activity report has to be submitted no later than the 14th of every month. That applies even if you need to add activities.

Why can't I log in with Foreign e-ID?

Logging in from another EU country with a foreign e-ID:

If you are in another European country, you need an electronic identification linked to a Swedish personal identity number or coordination number to use Arbetsförmedlingen's digital services. It is not possible to use an international electronic identification to access our digital services.

Report a technical problem

If you cannot find the solution to your technical problem on this page you can report the problem using the form “Report the problem”.

Current technical problems (in Swedish)

Do not use this form if your identity is protected.

All mandatory fields are marked with (mandatory information).

Form for reporting a technical problem




Where did you discover the problem? (mandatory information)








4000

File formats that can be used for attachments: doc, jpg, pdf, png, zip, docx, txt, gif, ppt, pptx, jpeg. You can attach files up to a maximum total of 12 MB. The files are cleared if you click Send but have missed filling in all mandatory fields. Then you have to attach them again.
We need to register your contact details in order to get back to you. (mandatory to approve) * (mandatory)
We need to register your contact details in order to get back to you. (mandatory to approve)

Process of personal data

Arbetsförmedlingen saves your contact details when you fill in the form. We do this, among other things, to be able to contact you regarding the matter. Here you can read more about how we process your personal data and what rights you have:

How we process your personal data

Telephone

Please use the form.

Please read the answers to common problems before reporting a technical problem.

+46 771–416 416

Opening hours: Monday-Friday: 8-16

For employers: + 46 771-508 508

For providers with technical problems (in Swedish)

For puclic sector with technical problems

  • New Year’s Day 1 January: Closed
  • Epiphany Eve 5 January that falls Monday–Friday: 8–12
  • Epiphany (Trettondedag jul) 6 January: Closed
  • Maundy Thursday (Skärtorsdagen): 8:00-14:30
  • Good Friday (Långfredagen): Closed
  • Holy Saturday (Påskafton): Closed
  • Easter Sunday (Påskdagen): Closed
  • Easter Monday (Annandag påsk): Closed
  • Walpurgis Night (Valborgsmässoafton) 30 April on a Monday-Thursdag: 8-14
  • Walpurgis Night (Valborgsmässoafton) 30 April on a Friday: 8-11.30
  • May Day (Första maj): Closed
  • Ascension Day (Kristi himmelfärdsdag): Closed
  • Whitsun Eve (Pingstafton): Closed
  • Whitsun (Pingstdagen): Closed
  • The National Day 6 June: Closed
  • Midsummer Eve: Closed
  • Midsummer Day: Closed
  • The day before All Saints' Day: 8-12
  • All Saints' Day (Alla helgons dag): Closed
  • 23 December that falls on a Friday: 8-12
  • Christmas Eve 24 December: Closed
  • Christmas Day 25 December: Closed
  • Boxing Day (Annandag jul) 26 December: Closed
  • New Year’s Eve 31 December: Closed

Have you found flaws in our digital accessibility?

If you find shortcomings in digital accessibility, you can report them to us.

Feedback about digital assessibility