Request reconsideration of a decision

If you are dissatisfied with a decision you have received from Arbetsförmedlingen, you can request a reconsideration of the decision. If you have waited more than six months for a decision, you can request a quicker response.

How to request a reconsideration of a decision made by Arbetsförmedlingen

For some decisions, you can request reconsideration using electronic identification. In other cases, this option is not available, in which case you can submit a written request using a form.

Requesting reconsideration using electronic identification

You can submit your request for reconsideration online if you have electronic identification and your request concerns:

  • Work experience (arbetspraktik)
  • Labour market entry agreement (etableringsjobb)
  • New-start jobs (nystartsjobb).

Request reconsideration using electronic identification (in Swedish)

Requesting reconsideration using a form

If you do not have electronic identification, or wish to request reconsideration of a decision that does not relate to work experience, labour market entry agreements or new-start jobs, you will need to use a form. Complete the form and send it to the address shown at the top of the form.

Request reconsideration using a form (in Swedish) pdf, 424 kB.

Questions and answers about reconsideration

The average processing time at Arbetsförmedlingen’s reassessment unit is currently about 6-9 weeks. The processing time is counted from the date on which Arbetsförmedlingen receives a request for reassessment until a decision in the case has been made.

The average processing time is mainly affected by how many cases arrive at the reassessment unit. If the number of new cases increases, so does the average processing time. However, if the number of new cases decreases, so does the average processing time.

Which decisions you can ask to be reassessed depends mainly on the following two questions:

  1. Was the decision you wish to have reassessed made with the support of any of the labour market policy regulations with provisions on reassessment? Arbetsförmedlingen’s reassessment unit can only consider decisions made with the support of the labour market policy regulations. You can see which regulations these futher down on this page.
  2. Does the decision you wish to have reassessed refer to you or to someone else? It is only the jobseeker or employer the decision refers to, or their representative, who can request reassessment of a decision. Nor can you request reassessment of a decision that Arbetsförmedlingen has taken and that refers to someone else if you are not that person’s representative (see the next question for information about representatives).

Yes, you can use a representative to request a reassessment on your behalf or to represent you with Arbetsförmedlingen after you have requested reassessment. The person who is to represent you must send a written authorisation to Arbetsförmedlingen’s reassessment unit. The power of attorney must include the following:

  • Your personal and contact details.
  • That the representative has the right to represent you with Arbetsförmedlingen in your case with the reassessment unit.
  • The representative’s name and contact details. Note that Arbetsförmedlingen’s communications in the case will be with the representative.
  • If the authorisation only applies for a limited period, this period must be stated in the authorisation.

The power of attorney must be signed by you, as the person appointing the attorney, and the original document must be sent to Arbetsförmedlingen's reassassment unit. Send the authorisation to the following address:

Arbetsförmedlingen
Enheten Omprövning
FE 8050
107 67 Stockholm

The address to which the form should be sent is already filled in.

The reassessment unit considers cases in the order in which they arrive. All cases are equally important and they must be handled fairly. For this reason, we consider all cases in the order in which they arrive.

If you have any questions about a request for reassessment that you have sent to Arbetsförmedlingen’s reassessment unit, you can telephone Arbetsförmedlingen on 0771-416 416 (for jobseekers) or 0771-508 508 (for employers). Our lines are open on weekdays (except public holidays) 09:00 – 12:00. To reach the right extension answer “omprövning (reconsideration)” to the voice response.

If you have questions about a request for reassessment that you have sent to the Arbetsförmedlingen's reassessment unit, you can telephone Arbetsförmedlingen on 0771-416 416 (for jobseekers) or 0771-508 508 (for employers). Our openning hours are weekend free weekdays from 8 am to 4 pm. Say "omprövning (reconsideration)" in the voice response to be switched to the right unit.

No, you don’t need to do anything. Arbetsförmedlingen’s reassessment unit will inform you by letter if your request for reassessment has been received. Another purpose of the letter is to inform you of the opportunity to send supplementary information/documents to us if there is anything you think has been omitted: something that you did not send us together with the request for reassessment.

No, you don’t need to do anything. Arbetsförmedlingen’s reassessment unit will inform you by letter if your request for reassessment has been received and to ensure that you have seen all the information that formed the basis for the decision for which you have requested reassessment. Another purpose of the letter is to inform you of the opportunity to send supplementary information/documents to us if there is anything you think has been omitted: something that you did not send us together with the request for reassessment.

When the reassessment unit has reached a decision in your case, the decision will be sent to you by post. If you have a digital mailbox, it will be sent to this instead.

You should contact Arbetsförmedlingen’s finance department. The contact details are on the invoice you received.

You can request reconsideration of a decision that Arbetsförmedlingen has made with the support of any of the labour market policy regulations (see the first question). If a request is made for reconsideration, Arbetsförmedlingen’s reassessment unit considers whether the decision is correct, if it follows the existing rules. A jobseeker or employer who considers that the reassessment unit’s decision is incorrect may, in some cases, appeal to an administrative court. If you have received a decision from the reassessment unit, you can see what applies in your case in the last paragraph, including whether the decision can be appealed or not. For further information, please see below regarding the regulations.

Have you waited for a decision for more than six months?

If you have waited over six months for a decision in a case that you have introduced yourself, you have the right to present a written request that the agency must make a decision.

If you have been waiting for a decision for more than six months

The regulations decide which decisions may be reconsiderated and appealed

Arbetsförmedlingen’s reassessment unit can only consider decisions made with the support of the labour market policy regulations with provisions on reassessment. Which decisions of the reassessment unit can be appealed to a court is determined by what is written in the regulations. The labour market policy regulations on which the decision of the reassessment unit is based state whether the decision can be appealed to a court or not.

Which decisions of the reassessment unit can be appealed is determined by what is written in the regulations. The labour market policy regulations on which the decision is based state whether the decision can be appealed or not.