You can submit feedback here about providers of procured employment services, including labour market training programmes. You do not need to be a participant with a provider in order to submit your feedback or complaint. Please read common feedback and questions before you contact us.
Responses to common feedback and questions
I want to contact an employment officer
I have received a letter about a warning/sanction from my unemployment insurance fund
If you have received a warning or been suspended from the right to compensation from your unemployment insurance fund, it may be because:
- you have not actively applied for jobs
- you have not submitted your activity report on time, or
- you have missed an appointment with Arbetsförmedlingen.
If you have questions or feedback about the decision, get in touch with your unemployment insurance fund.
If you are unsure why Arbetsförmedlingen have sent a message to your unemployment insurance fund, you need to contact an employment officer.
I have received a letter regarding a sanction in the form of a warning or suspension from my entitlement to compensation in a program
When you participate in a programme and receive activity support, development allowance or introduction benefit, it is important that you meet the conditions.
This means that you need to
- follow the plan you have with us (if you are supported by one of our providers, you must also follow the plan with your have with your supervisor)
- leave your activity report to us every month
- participate in meetings and other activities
- actively apply for jobs, unless you have another agreement with us.
If you do not meet the conditions, you may receive a warning or be without compensation for one or more days.
If you do not fulfil the conditions you may receive a warning or you will not receive compensation for one or more days.
I have received a decision I am dissatisfied with
I want to access a document
I have technical problems with Arbetsförmedlingen’s website
Talk to your provider first
If you are unhappy with your procured placement service provider, you should speak to someone at the provider first. For example, contact the education director or a responsible manager. Feel free to talk to other participants to try to influence together.
This is how you leave comments on a provider
If you have spoken to the provider but are still dissatisfied with the service, you can submit information about the shortcomings to us.
Your feedback is submitted via our form, which you will find further down of this page.
You can choose to be anonymous, then a possible investigation will be carried out based on the information you have given us.
When we receive information that there are deficiencies with one of our providers, we make an assessment as to whether we should start an investigation and what we should investigate. In the assessment, we consider, for example, what kind of information we have received, whether we have received other signals about shortcomings and what we already know about the provider. We may start an investigation, use the data as a basis when we plan future audits or dispose them in another way.
When you give us feedback, we confirm that the we have received it. If you have provided contact information and we need additional information, we will contact you.
By law, we must be impartial when investigating a case. This means that we neither represent the provider nor the person who has provided us with information about deficiencies.
What an investigation can lead to
During the investigation, we make an assessment as to whether or not the provider has breached its commitment according to the agreement. If we find that there are deficiencies in the providers compliance with the agreement, we demand that they take measures to correct these. Should this not happen, we can decide on a sanction against the provider.
If you have been in contackt with the provider, read common feedback and questions and not found the answer, you can submit your feedback or your complaint using the form below.
You can submit feedback anonymously but we will need your contact details if you want us to get back to you.
Do not use this form if your identity is protected.
All mandatory fields are marked with (mandatory information).
Please use the form.
For jobseekers: +46 771-416 416
For employers: +46 771-508
508 For providers: +46 771-717 717
Opening hours: Monday–Friday: 9-12