Feedback about our providers

You can submit feedback here about providers of procured employment services, including labour market training programmes. You do not need to be a participant with a provider in order to submit your feedback or complaint. Please read common feedback and questions before you contact us.

Responses to common feedback and questions

I want to contact an employment officer

The easiest way to get a quick response is to ask your question using our chatbot. If you have questions about a personal matter, you can call or chat with an employment officer.

Contact us                     

I have received a letter about a warning/sanction from my unemployment insurance fund

If you have received a warning or been suspended from the right to compensation from your unemployment insurance fund, it may be because:

  • you have not actively applied for jobs
  • you have not submitted your activity report on time, or
  • you have missed an appointment with Arbetsförmedlingen.

If you have questions or feedback about the decision, get in touch with your unemployment insurance fund.

Conditions when receiving compensation from unemployment insurance

If you are unsure why Arbetsförmedlingen have sent a message to your unemployment insurance fund, you need to contact an employment officer.

Contact us

I have received a letter regarding a sanction in the form of a warning or suspension from my entitlement to compensation in a program

When you participate in a programme and receive activity support, development allowance or introduction benefit, it is important that you meet the conditions.

This means that you need to

  • follow the plan you have with us (if you are supported by one of our providers, you must also follow the plan with your have with your supervisor)
  • leave your activity report to us every month
  • participate in meetings and other activities
  • actively apply for jobs, unless you have another agreement with us.

If you do not meet the conditions, you may receive a warning or be without compensation for one or more days.

If you do not fulfil the conditions you may receive a warning or you will not receive compensation for one or more days.

Conditions for your compensation in programmes

I have received a decision I am dissatisfied with

If you are dissatisfied with a decision you have received from Arbetsförmedlingen, it may be possible to request reconsideration of the decision.

Request reconsideration of a decision

I want to access a document

You can request access to public documents held by Arbetsförmedlingen.

Accessing public documents

I have technical problems with Arbetsförmedlingen’s website

If you have technical problems with our digital services, such as logging in or reporting your activities, you can report the fault to us.

Report a technical problem

Talk to your provider first

If you are unhappy with your procured placement service provider, you should speak to someone at the provider first. For example, contact the education director or a responsible manager. Feel free to talk to other participants to try to influence together.

This is how you leave comments on a provider

If you have spoken to the provider but are still dissatisfied with the service, you can submit information about the shortcomings to us.

Your feedback is submitted via our form, which you will find further down of this page.

You can choose to be anonymous, then a possible investigation will be carried out based on the information you have given us.

When we receive information that there are deficiencies with one of our providers, we make an assessment as to whether we should start an investigation and what we should investigate. In the assessment, we consider, for example, what kind of information we have received, whether we have received other signals about shortcomings and what we already know about the provider. We may start an investigation, use the data as a basis when we plan future audits or dispose them in another way.

When you give us feedback, we confirm that the we have received it. If you have provided contact information and we need additional information, we will contact you.

By law, we must be impartial when investigating a case. This means that we neither represent the provider nor the person who has provided us with information about deficiencies.

What an investigation can lead to

During the investigation, we make an assessment as to whether or not the provider has breached its commitment according to the agreement. If we find that there are deficiencies in the providers compliance with the agreement, we demand that they take measures to correct these. Should this not happen, we can decide on a sanction against the provider.

Submit feedback

If you have been in contackt with the provider, read common feedback and questions and not found the answer, you can submit your feedback or your complaint using the form below.

You can submit feedback anonymously but we will need your contact details if you want us to get back to you.

Do not use this form if your identity is protected.







What type of service/education does the provider offer? (mandatory information) * (mandatory)
What type of service/education does the provider offer? (mandatory information)








4000

Have you talked to anyone employed by the provider about your feedback? (mandatory information) * (mandatory)
Have you talked to anyone employed by the provider about your feedback? (mandatory information)



Have you talked to anyone at Arbetsförmedlingen about your feedback? (mandatory information * (mandatory)
Have you talked to anyone at Arbetsförmedlingen about your feedback? (mandatory information




Contact

Please use the form.

Telephone
For jobseekers: +46 771-416 416
For employers: +46 771-508
508 For providers: +46 771-717 717

Opening hours: Monday–Friday: 9-12

Process of personal data

Arbetsförmedlingen saves your contact details when you fill in the form. We do this, among other things, to be able to contact you regarding the matter. Here you can read more about how we process your personal data and what rights you have:

How we process your personal data

Remember

All information you send to us becomes a public document. Through the disclosure of documents, the general public is given the right to access public documents, with the exception of data that is classified.