Contact information for those who work at a municipality

There is a mutual exchange of information between Arbetsförmedlingen and each municipality. How information is exchanged depends on local procedures and agreements, as well as where in the municipality you work.

How to contact us

Here you will find information on how to contact us, depending on where you work in the municipality, and how to access and exchange information about jobseekers.

When requesting automated information

Via API (automated information exchange), you can access Arbetsförmedlingen’s decisions on studies and activities for jobseekers who are about to start studying at komvux. You can use My pages for municipalities if you do not have API exchange.

Information about automated information exchange, API (in Swedish)

When you request information about a jobseeker's case

When requesting information such as action plans, activity reports, daily notes or disability codes for jobseekers, you should primarily use the national gateway to secure digital communication (SDK). You can also submit the form or call us.

If you require information about a jobseeker whose personal data is protected, please always contact us by telephone.

Form for requests when you work at a municipality

Local in-depth information exchange

When, for example, assessing support that requires cooperation with us, use the local procedures and working methods agreed upon in the agreement between your municipality and Arbetsförmedlingen. One option may be to use the local secure digital communication (SDK) gateway when exchanging unstructured information.

Cooperation agreements (in Swedish)

When you wish to provide us with information or documents

If you wish to submit consent forms, for example, and do not have access to local secure digital communication (SDK), you can send the documents to us by post.

Arbetsförmedlingen
107 67 Stockholm

Request information digitally via AFLI

If you work with social assistance, you can retrieve information about jobseekers via the SSBTEK system support and the AFLI service.

Retrieve information in AFLI (in Swedish)

When requesting information about a jobseeker's case

When requesting information such as action plans, activity reports, daily notes or disability codes for jobseekers, you should primarily use the national gateway to secure digital communication (SDK). You can also submit the form or call us.

If you require information about a jobseeker whose personal data is protected, please always contact us by telephone.

Form for requests when you work at a municipality

Local in-depth information exchange

When, for example, assessing support that requires cooperation with us, use the local procedures and working methods agreed upon in the agreement between your municipality and Arbetsförmedlingen. One option may be to use the local secure digital communication gateway (SDK) when exchanging unstructured information.

Cooperation agreements (in Swedish)

When you wish to provide us with information or documents

If you wish to submit consent forms, for example, and do not have access to local secure digital communication (SDK), you can send the documents to us by post.

Arbetsförmedlingen
107 67 Stockholm

When requesting information about a jobseeker's case

When requesting information such as action plans, activity reports, daily notes or disability codes for jobseekers, you should primarily use the national gateway to secure digital communication (SDK). You can also submit the form or call us.

If you require information about a jobseeker whose personal data is protected, please always contact us by telephone.

Form for requests when you work at a municipality

Local in-depth information exchange

When, for example, assessing support that requires cooperation with us, use the local procedures and working methods agreed upon in the agreement between your municipality and Arbetsförmedlingen. One option may be to use the local secure digital communication gateway (SDK) when exchanging unstructured information.

Cooperation agreements (in Swedish)

When you wish to provide us with information or documents

If you wish to submit consent forms, for example, and do not have access to local secure digital communication (SDK), you can send the documents to us by post.

Arbetsförmedlingen
107 67 Stockholm

Other ways to contact us

If you require information about a jobseeker whose personal data is protected, please always contact us by telephone.

Please inform us if you suspect that an employer receiving contributions from us is cheating.

Contact us by telephone

If you have any questions, for example regarding individuals with protected identity, please call us.

Open Monday–Friday: 08:00–16:00

0771-717 717

Report suspected benefit fraud

Please report any suspected fraud by employers receiving contributions from us.

Form for reporting suspected grant fraud

Report a technical problem

If you encounter a technical problem when requesting information, please report it to us.

Report a technical problem

  • New Year’s Day 1 January: Closed
  • Epiphany Eve 5 January that falls Monday–Friday: 8–12
  • Epiphany (Trettondedag jul) 6 January: Closed
  • Maundy Thursday (Skärtorsdagen): 8:00–14:00
  • Good Friday (Långfredagen): Closed
  • Holy Saturday (Påskafton): Closed
  • Easter Sunday (Påskdagen): Closed
  • Easter Monday (Annandag påsk): Closed
  • Walpurgis Night 30 April on a Monday–Thursdag: 8–14
  • Walpurgis Night 30 April on a Friday: 8–11.30
  • May Day (Första maj): Closed
  • Ascension Day (Kristi himmelfärdsdag): Closed
  • Whitsun Eve (Pingstafton): Closed
  • Whitsun (Pingstdagen): Closed
  • The National Day 6 June: Closed
  • Midsummer Eve: Closed
  • Midsummer Day: Closed
  • The day before All Saints' Day: 8–12
  • All Saints' Day (Alla helgons dag): Closed
  • 23 December that falls on a Friday: 8–12
  • Christmas Eve 24 December: Closed
  • Christmas Day 25 December: Closed
  • Boxing Day (Annandag jul) 26 December: Closed
  • New Year’s Eve 31 December: Closed

Please note

All information you send to us becomes a public document. The principle of public access to information means that the public has the right to access such documents, except for those parts that are covered by secrecy.