Protect yourself from scam messages
Unfortunately, it has become common for fraudsters to send out scam messages and sometimes the fraudsters claim to be from Arbetsförmedlingen. The messages vary a great deal and could come in the form of an email, text or instant message. Be careful what you click on.
What to do if you get a scam text message, email or instant message
If you get an email or text from Arbetsförmedlingen that you suspect is a fake, you should:
- carefully check the sender of the email or message; fraudsters often try to mimic serious companies and organisations
- not give out sensitive personal information by email, text message or over the telephone
- not share log-in or account details
- not click links, open attachments or scan QR codes if you are not certain you can trust them
- not reply to the message.
The recommendation is to immediately delete the email or message.
Checklist – how to know that a message has not come from Arbetsförmedlingen
- We will never contact you directly on social media.
- We will never contact you directly via chat.
- We will never ask you to share account or log-in information.
- We will never ask you to register for an event, newsletter or similar anywhere except on arbetsformedlingen.se.
If you have opened a scam message
If you receive a fake message that looks like it has come from Arbetsförmedlingen, you don’t need to contact us about it.
If you have mistakenly clicked a link in the message, your device may be infected with a virus or so-called Trojan horse. Contact your IT support if you are concerned. Arbetsförmedlingen cannot give you advice because we don’t know whether the message may have damaged your computer.
If you have given out information and consequently fallen victim to fraud, you should contact the police to report the crime. You should also contact your bank as quickly as possible to lock your bank account.
The police have more information about how you can protect yourself from fraud.