Contact information for those who work in the public sector

Here you will find information on how to contact us depending on where you work in the public sector. If you wish to request documents relating to a jobseeker, we have forms you can use to submit your request.

Good to know before requesting information

We prefer that you to request information by submitting a form. However, in some matters you will need to call us instead.

We disclose information about registered jobseekers that is needed for processing by other public sector bodies. We do this after your request has been submitted and gone through a secrecy review.

In some matters, you will need to call us instead of using the form. This applies, for example, to matters concerning persons with protected identity, when you are investigating a child's need for protection, or if the matter concerns national security.

You can also get help with other issues by telephone. For example, you can contact us when you are handling a social assistance case and need to discuss possible efforts for the jobseeker.

In order for Arbetsförmedlingen to be able to send an assignment regarding a vacancy, update the action plan, or decide on support, the jobseeker must participate in the meeting and take part in the planning.

Planning takes place in consultation with an employment officer, and the jobseeker chooses whether they want to have a representative from another public sector present. In these matters, the jobseeker calls 0771-416 416 together with their representative.

How to contact us

Here you will find information about how to contact us, which varies depending on where in the public sector you work. Here you will also find links to forms for requesting information.

If you work at an unemployment insurance fund, you can use the “Fråga AF” (“Ask AF”) function in your own organisation. You will then receive a response directly in your system support.

Request information via form

Please use our forms when requesting personal data or documents. Matters are handled in order of receipt, and you will usually receive a response within four working days. The response will be sent to your organisation's official postal address, addressed to you who made the request.

Form for requests when you work at an unemployment insurance fund

Send documents by post

If you wish to provide us with information or a document, you can send it to us by post.

Arbetsförmedlingen
107 67 Stockholm

Which contact method you should use depends on where in the municipality you work when you need information about a registered jobseeker.

Contact information for those who work at a municipality

Form for requests when you work at a government agency

Sending documents by post

If you wish to provide us with information or a document, you can send it to us by post.

Arbetsförmedlingen
107 67 Stockholm

Here you will find information about medical statements, doctor’s certificates and how to request documents.

For those who work in healthcare

If the jobseeker has protected identity, do not use our forms. Instead, contact us by telephone.

Report suspected benefit fraud

Please report any suspected fraud by employers receiving contributions from us.

Form for reporting suspected grant fraud

Report a technical problem

If you encounter a technical problem when requesting information, please report it to us.

Report a technical problem

Contact us by telephone

If you have any questions, for example regarding individuals with protected identity, please call us.

Open Monday–Friday: 08:00–16:00

0771-717 717

  • New Year’s Day 1 January: Closed
  • Epiphany Eve 5 January that falls Monday–Friday: 8–12
  • Epiphany (Trettondedag jul) 6 January: Closed
  • Maundy Thursday (Skärtorsdagen): 8:00–14:00
  • Good Friday (Långfredagen): Closed
  • Holy Saturday (Påskafton): Closed
  • Easter Sunday (Påskdagen): Closed
  • Easter Monday (Annandag påsk): Closed
  • Walpurgis Night 30 April on a Monday–Thursdag: 8–14
  • Walpurgis Night 30 April on a Friday: 8–11.30
  • May Day (Första maj): Closed
  • Ascension Day (Kristi himmelfärdsdag): Closed
  • Whitsun Eve (Pingstafton): Closed
  • Whitsun (Pingstdagen): Closed
  • The National Day 6 June: Closed
  • Midsummer Eve: Closed
  • Midsummer Day: Closed
  • The day before All Saints' Day: 8–12
  • All Saints' Day (Alla helgons dag): Closed
  • 23 December that falls on a Friday: 8–12
  • Christmas Eve 24 December: Closed
  • Christmas Day 25 December: Closed
  • Boxing Day (Annandag jul) 26 December: Closed
  • New Year’s Eve 31 December: Closed

Please note

All information you send to us becomes a public document. The principle of public access to information means that the public has the right to access such documents, except for those parts that are covered by secrecy.